These Booking Terms & Conditions set out what we do, what you can expect from us, and what happens if plans change. Please read them before you book — they form part of the contract between you and Journeys with Ltd.
Last updated · 20 August 2026
Journeys with Ltd · Company No. 14550397
Trading as “Journeys with” and “Journeys with Kishan”
Registered office: 4 Cromwell Court, New Street, Aylesbury, HP20 2PB, United Kingdom
Please read these terms before you book. They set out what we do, what you can expect from us, and what happens if plans change. In these terms, “we”, “us” and “our” mean Journeys with Ltd. “You” and “your” mean the lead booker and everyone named on the booking.
By booking, you confirm you are 18 or over and that you accept these terms on behalf of everyone in your party. Nothing in these terms affects your statutory rights.
We sell travel in two different ways. Your rights depend on which applies, so we always tell you before you book and again on your confirmation.
(a) When we act as your agent. If you book an individual third-party service through us — a flight, a hotel, a transfer, car hire, or attraction tickets chosen separately — your contract for that service is with the supplier, not with us. The supplier’s own terms apply and we will provide them on request. Our job is to make the booking with reasonable care and skill. We are not responsible for the supplier’s acts or omissions, or for the service itself.
(b) When we are the package organiser. If you book a Journeys with Kishan hosted journey, or any combination of services that forms a package under the Package Travel and Linked Travel Arrangements Regulations 2018, we act as the organiser. That means we are responsible for the proper performance of every service in the package, whether we provide it or a supplier does.
We will let you know in writing whether your booking is a package protected booking. This will be confirmed on your quotation and again on your booking confirmation, so you always have a written record of which of the two roles above applies to you.
Where we are the organiser, you will also receive the standard information about your rights under the Regulations before you book (see Annex A).
A booking is confirmed — and a contract formed — only when we send you a written booking confirmation, and, where we act as agent, when the supplier confirms each component. Until then, nothing is guaranteed.
You must confirm that you have read and accept these terms before we can complete your booking. Where you book on our website, this is a tick box at checkout. Where you book by phone, email or WhatsApp, we will send you these terms with your quotation, and paying your deposit confirms your acceptance of them.
Please check every name, date, time and detail on your confirmation immediately and tell us straight away if anything is wrong. Names must match travel documents exactly. Later changes may not be possible and may carry charges.
If we make a mistake in your booking, we will put it right at our cost, unless the error was caused by information you gave us or by unavoidable and extraordinary circumstances.
Prices are confirmed when you book.
Deposit. A deposit stated at the time of booking is payable to confirm your booking. Deposits are non-refundable and are treated as the minimum cancellation charge under clause 5.
Balance. Your balance is due by the date on your confirmation — normally 16 weeks before departure. If you book inside that window, full payment is due at the time of booking. If we do not receive your balance by the due date, we may treat the booking as cancelled by you and apply the charges in clause 5.
Pricing errors. We may correct an obvious pricing error before your booking is confirmed. If a confirmed price was clearly wrong, we will tell you promptly and you may either pay the correct price or cancel that booking for a full refund.
We do not charge any surcharge for payment by consumer debit or credit card. Bank transfer is welcome and is our preferred method for larger balances.
Where we charge a service or administration fee, it is shown separately on your confirmation and reflects the genuine cost of the work involved.
If you owe us money, we may deduct that amount from any refund otherwise due to you.
No cooling-off period. Package travel contracts are exempt from the 14-day cancellation right that applies to most online and distance purchases (regulation 28, Consumer Contracts Regulations 2013). Once your booking is confirmed, the cancellation charges in clause 5 apply.
Any change or cancellation must reach us in writing, and takes effect on the day we receive it.
Fare types. Where we offer a choice, a Standard fare is lower priced and non-refundable and/or non-changeable; a Flexible fare costs more and allows changes or cancellation on the terms that apply to that fare. We will tell you verbally, at the time of booking, and you can also check via the vendor code, which type of fare you are getting and what its refund and change rules are. Choosing a Standard fare means you accept it is non-refundable — but this does not remove your legal rights under clauses 6 and 18 where we are the package organiser.
Amendments. We charge an administration fee per change, plus any charge the supplier imposes. Some changes cost the full price of that component — airline name changes in particular. We will tell you the cost of any change before we make it.
Cancellation charges. We commit your money to suppliers as departure approaches, so cancellation charges rise the closer you get to travel. The charges vary depending on the trip, the airline and the suppliers involved, so we do not publish a single fixed scale. We will explain the cancellation charges that apply to your booking at the time of booking, and we will advise you of them at any point afterwards if you ask us. You can also find this on all confirmation documents. Some components — flights especially, and certain land arrangements — are non-refundable from the moment they are booked, which can mean a cancellation charge of up to 100% of that component.
After you have travelled. We cannot refund services you do not use once your trip has begun, including if you choose to leave early, unless the reason is our fault.
Credit notes and transferable deposits. As an alternative to a cancellation charge we may, at our discretion, allow your deposit or a credit note to be put towards a future booking within a stated period. This is goodwill, not a substitute for any refund you are legally entitled to, and we will never require you to accept a credit note in place of a refund you are owed.
Minor changes. We may make minor adjustments — small timing changes, a swap to a comparable hotel, a reordered itinerary. We will tell you where we reasonably can. Minor changes do not give you a right to cancel free of charge or to compensation.
Significant changes. A significant change is a material change to the main characteristics of your trip: a substantial change of dates, a change of resort area, a meaningful reduction in standard, or a change that means we cannot meet a special requirement we had accepted in writing.
If we make a significant change or cancel your package (other than because of your own fault), we will tell you without undue delay and give you a reasonable period to choose between accepting the change, accepting an alternative trip of equivalent or higher quality where we can offer one, or cancelling and receiving a full refund of everything you have paid us. We will tell you what happens if you do not reply in time. Where a refund is due, we will provide it.
Minimum numbers. Some journeys need a minimum number of bookings — normally 12 — to run. If we have to cancel for insufficient numbers, we will tell you within the notice period required by law and refund everything you have paid us.
Unavoidable and extraordinary circumstances. If we cancel because of circumstances beyond our control (see clause 18), you will receive a full refund of everything you have paid us, but we are not liable to pay compensation.
Your right to cancel for events at the destination. Where we are the package organiser, you may cancel without paying any cancellation charge if unavoidable and extraordinary circumstances at or near your destination significantly affect your trip or your carriage there. In that case you will receive a full refund of everything you have paid us, but no compensation.
Once your price is confirmed, we will only increase it to reflect genuine increases in:
Any increase is calculated as the direct pass-through of the increased cost attributable to your booking. We will tell you clearly, in writing, with the calculation and the reason, at least 20 days before departure. No surcharge will be applied within 20 days of departure.
If a permitted surcharge would raise your price by more than 8%, you may accept an alternative trip where we can offer one, or cancel and receive a full refund of everything you have paid us, less any insurance premiums and amendment charges. You must tell us your decision within the period stated on the notice.
If the same costs fall, we will pass the reduction on to you, less our reasonable administration costs.
Adequate travel insurance is a condition of every booking. Your policy must cover, as a minimum, cancellation by you, medical expenses and repatriation, loss of baggage and money, and the specific activities on your itinerary. Please give us your insurer, policy number and emergency contact number when you book, and check that any pre-existing medical conditions have been declared to your insurer.
We do not sell or advise on insurance. If you travel without adequate cover, we are not responsible for any loss that insurance would have covered.
We are a member of Protected Trust Services (membership number 5881). Money you pay us for protected bookings is held in a designated trust account and is not released until the arrangements have been provided.
Where you buy an ATOL-protected flight or flight-inclusive holiday, you will receive an ATOL Certificate setting out exactly what is protected and who to contact if something goes wrong. ATOL protection does not apply to low-cost carrier flights or to payments you make directly to an airline, unless they form part of a package.
Where a booking is not otherwise protected, we may add supplier failure protection; any administration fee for this is shown on your confirmation.
We will always tell you in writing what protection applies to your specific booking.
It is your responsibility to hold a valid passport — we recommend at least six months’ validity beyond your return date — together with the correct visas, permits and health documentation for every country on your itinerary, including any you transit.
We can give general guidance, but we cannot check or guarantee your documentation, and we are not liable if you are refused travel or entry because it is wrong or missing. Any supplier fee for re-issuing documents is yours to pay.
Current advice: gov.uk/foreign-travel-advice for travel advice, gov.uk/browse/citizenship/passports for passports, and travelhealthpro.org.uk for health requirements.
Please tell us at the time of booking about any medical condition, disability, mobility limitation, dietary need or other special requirement, and complete any medical form we reasonably ask for. Pregnancy should be disclosed at booking so we can advise on suitability and airline rules.
We will make reasonable efforts to accommodate requests, but we cannot guarantee them unless we have confirmed a requirement in writing as part of your contract. Some activities are unsuitable for those with limited mobility, and standards of accessibility vary widely between countries.
You are responsible for deciding whether a journey is right for your own circumstances, and we recommend you speak to your doctor. We do not give medical advice.
We may decline or end participation only where it is genuinely necessary for your safety or the safety of others and no reasonable adjustment is possible. We will always act reasonably and in accordance with the Equality Act 2010.
Travellers under 18 are minors and must travel with a responsible adult who accepts these terms on their behalf and is responsible for their supervision, consents and documentation. We do not provide childcare or supervision.
We have a zero-tolerance approach to behaviour that endangers, harasses, threatens or seriously disrupts your host, our team, other guests, suppliers or third parties, and to behaviour that breaks local law.
Where that happens, we, a supplier or a host may refuse to carry you or ask you to leave the journey. You will be responsible for your own costs from that point, you will not receive a refund for anything unused, and we will have no further liability to you.
You are responsible for the cost of any loss, damage or cleaning caused by your actions, and you agree to reimburse us for any claim, fine or legal cost we incur because of your conduct.
Some of our journeys include adventurous activities, remote destinations and standards of infrastructure, hygiene and medical care that differ from the UK. You accept these inherent risks, and you agree to follow all safety instructions, signage and the reasonable directions of your host and our suppliers.
Nothing in this clause excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
If you get into difficulty on a package we have organised, we will help you without undue delay — including information on health services, local authorities and consular assistance, help with distance communications, and help finding alternative arrangements.
We may charge a reasonable fee for that assistance, not exceeding our actual costs, where the difficulty was caused intentionally or negligently by you.
24-hour emergency contact: 07795 577546 · kishan@journeyswith.co.uk
Where we act as your agent, our responsibility is limited to arranging your booking with reasonable care and skill. The supplier is responsible for the service itself.
Where we are the package organiser, we are responsible for the proper performance of all the services in your package. If a service is not properly performed, you may be entitled to a price reduction and, where you have suffered loss, to compensation — unless the failure is your fault, the fault of an unconnected third party and unforeseeable, or caused by unavoidable and extraordinary circumstances.
Except for liability that cannot be limited by law, our total liability to you for any claim not involving personal injury is limited to three times the price of your booking, or the relevant proportion where not everyone is affected.
Where an international convention applies — such as the Montreal Convention for air travel or the Athens Convention for carriage by sea — our liability is limited in the way that convention allows.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
If something goes wrong during your trip, tell your host, our representative or the supplier immediately, so we have the chance to put it right while you are still there. This genuinely matters: problems reported at the time can usually be fixed, and failing to report may reduce any compensation due, because it removes our opportunity to resolve it.
If it is not resolved, please write to us within 28 days of returning home, with your booking reference and any evidence, and we will investigate fully and respond.
If we are unable to resolve your complaint, we will write to you setting out our final position, and we will tell you at that point what further options are open to you. You can also get free, independent advice at any time from the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk. Nothing in this clause affects your right to take court action.
Photographs and video taken during a journey may include you. With your consent, we may use those images to promote our trips across our website, social media and marketing materials. You can give or withhold consent when you book, and you can withdraw it at any time by writing to us. Withdrawal does not affect material already published before your request reaches us, but we will not use the images again afterwards.
We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control which we could not have avoided even with all reasonable measures. These include war or the threat of war, terrorism, civil unrest, government action, border closures, natural disaster, severe weather, fire, epidemic or pandemic, and significant transport disruption.
In those circumstances our obligations are suspended for the duration of the event, and the refund position in clause 6 applies.
We handle your personal information in line with the UK GDPR and the Data Protection Act 2018, as set out in our Privacy Notice on our website. We collect and share your data only as needed to arrange and deliver your booking — with airlines, hotels, insurers and border authorities — and where the law requires it.
Entire agreement. These terms, your booking confirmation, the standard information we give you before booking, and our Privacy Notice together form the whole agreement between us for your booking.
Which version applies. The terms that apply to your booking are the ones in force on the day you book. We may update these terms for future bookings, but we will not change the terms of a confirmed booking except where the law or these terms allow.
Lead booker. The person who makes the booking does so as agent for everyone named on it, is responsible for payment, for passing on information, and confirms they have everyone’s consent and that the details given are accurate.
Severability. If any part of these terms is found unenforceable, the rest continues to apply.
Third parties. Only you and we can enforce this contract, except that travellers named on your booking may enforce it for their own benefit.
These terms and your booking are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Journeys with Ltd
4 Cromwell Court, New Street, Aylesbury, HP20 2PB, United Kingdom
kishan@journeyswith.co.uk · 07795 577546
Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
The combination of travel services offered to you is a package within the meaning of the Regulations. You therefore benefit from all rights applying to packages. Journeys with Ltd is fully responsible for the proper performance of the package as a whole.
Journeys with Ltd also has the legally required protection to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Your main rights:
The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at legislation.gov.uk.